Coronavirus FAQ - UCR Faculty & Staff
Individuals experiencing respiratory illness (fever, cough, shortness of breath) or flu-like symptoms should call the following for support and guidance:
- Faculty and Staff (who have traveled internationally or been in contact with someone with COVID-19 in the last 30 days): UCR COVID Hotline; (844) 827-6827. All others: Contact primary care or health insurance
- COVID-19 Assessment Tool available here.
Return to Campus Protocols
- Protocols | Find out what you need to know before returning to work/campus, including training, symptom tool, and more.
- Authorization. Provide authorization for each employee to report onsite.
- Worksite specific plan. Must develop own COVID-19 Worksite Specific Plan to share with your employees/lab groups. In some cases, the Worksite Specific Plan may be routed to campus oversight committees for review and approval prior to return to campus.
- Positive case? Refer to the COVID-19 Symptom monitoring and reporting procedures and Response to suspected COVID-19 cases: Guide for Department Leads, Supervisors, Chairs". Download the quick reference for Supervisors Infographic.
For All Returning Employees | COVID-19 Prevention Plan Campus Guidance
The campus has developed general guidance, which all employees should review.
Prior to your return, your supervisor must share their Worksite Specific Plan with all their employees, and you must review and acknowledge.
Download the When To Return guidance infographic.
- Laboratory spaces | Guidance for self-cleaning by researchers
- Office space | Guidance for self-cleaning for general office space
- Disinfection kit | Request a Disinfectant Kit from Facilities Services.
All campus buildings that are open to the public during normal times are safe environments. Some of our buildings are much older and have some limitations. Our buildings are designed to provide sufficient
air changes based on building activities. We are making a special effort to ensure that all buildings have current filter changes. The information below is how HVAC systems are maintained.
- Expanded Timeframe: To help with airflow, Facilities Services is expanding the length of time outside airflow will circulate throughout each building.
- Filtration Maintenance: Building filtration systems are well maintained and have the appropriate level of filters for each building.
Air Flow: To accommodate efficient airflow in each building, the most advanced level of filters
are being used based on the building’s air filtration system capabilities.
Strict adherence to the public health posters and other visual cues throughout campus and in buildings will reduce transmission risks. Ventilation systems will continue to operate as designed even though
building occupancy will be reduced. This will further reduce the risk of potential airborne transmission. While each individual occupant of a campus building will want to make sure these guidelines are
followed, including limited occupancy, it will be very important to ensure that all the other occupants in that building, at least on that same floor, coordinate to ensure the overall density and guidelines are
being followed on a collective basis.
Transmission Reduction Efforts
According to the World Health Organization (WHO) and the Centers for Disease Control (CDC), the COVID-19 virus appears to spread human-to-human through respiratory droplets coming from an infected person. Based on public health guidance, the key transmission reduction factors include:
- social distancing,
- limiting occupancy,
- practicing good personal hygiene, and
- utilizing face coverings
As part of the public health guidance, Facilities Services will disinfect high-touch areas including elevators, door handles, common areas and restrooms. We have made disinfecting kits available to departments and hand sanitizing stations are located at the entrance of each building. A map locating sanitizing stations can be viewed by clicking here.
Standard Operating Procedures (SOP)
- General Areas: Office Space
General Area/Office Space Disinfection SOP
Laboratory/Research Space Disinfection SOP
disinfection response plan SOP
- Training | COVID-19 Prevention Training
- Wellness Check | COVID-19 Wellness Check Survey
- Hotline | Report suspect or confirmed cases: UCR Employee COVID Hotline: (844) 827-6827
- Concerns | Report a COVID-19 or Public Health Concern to EH&S
- Face covering | Request a Face Covering
- Human Resources | Benefits/Leave Information
- Teaching | Instructional Continuity Plan
- Testing | COVID-19 Testing Sites
- Travel | UC & UCR Travel Information
- Signage and posting Resources
- Visitors | UCR Affiliate Guide for Visitors, Contractors, Vendors and non UCR personnel that needs to come to campus.
Frequently Asked Questions
- What is the status of research operations at UCR?
How do I begin ramping down my research if necessary?
Please review UCR's Lab Ramp Down Checklist.
Curtailment of operations is not a reason to take shortcuts, risks, or suspend our usual safety and research compliance protocols. Research will continue to be subject to the same existing compliance regulations. Moreover, we will all need to be extra vigilant about surface hygiene, social distancing, and general lab safety during this time.
We remind you that in no circumstance should researchers take materials other than secure laptops, data storage devices, and other approved materials offsite (e.g., to their homes) to maintain research continuity during a curtailment.
If you have chemicals that must be secured or picked up as waste, contact EH&S at firstname.lastname@example.org
What do I do about on-going animal experiments?
Even if you are allowed to continue current experiments, no new animals should be ordered or new studies initiated if they could be delayed. Keep in mind that supply of PPE may be interrupted.
Where can I find information on employee leave?
Guidance on COVID-19 human resources questions is available here.
What is the status of campus services including the Bookstore, Card Services, and Mail Service?
The status of campus services is as follows:
Books can be ordered online only. For general questions, call x2-4213 or x2-4456, or email email@example.com
Highlander Service Station
Staff will work remotely to support essential card related services & data. R'card needs may be handled by appointment and/or with contactless delivery by visiting https://ucrcard.ucr.edu. For general questions, call x-2-2273 or x2-1237 or email firstname.lastname@example.org.
As an essential function, inbound/outbound mail is still being processed daily between 8am and 5pm. Adjusted delivery routes are in place for departments in need of service. Front lobby/post office will be closed to customers, however pick-up and drop off of department mail can be scheduled with the Mail Services team. Departments should call x26245 or email email@example.com to schedule pick-up appointments and/or have their department added to the delivery schedule.
As an essential function, processing of inbound/outbound shipments and campus deliveries is occurring daily between 8am and 5pm. Delivery of items on campus is based on accessibility to the building/department that ordered. Receiving Services is still providing the following items/services: gas cylinders, research related alcohol and IDT. Please visit https://cbs.ucr.edu to order (forms under ‘Receiving Services’ menu). Will call pickups are also available at the loading dock in the Corporation Yard. For general questions, please call x23134 or email firstname.lastname@example.org
As part of the CBS re-organization plan, this unit was closed at the end of FY20. In order to properly support important research on campus, limited items and services from ScotSupply have been retained and are now part of Receiving Services. Please refer to the ordering information in the Receiving section. For general questions, call x2-5542 or email email@example.com.
Closed to walk-in traffic. Staff is available by appointment only to meet campus needs. Public surplus sales are cancelled until further notice. Surplus, Shredding and e-Waste pick-ups are still available. Please visit https://cbs.ucr.edu/shreddinge-wasterecycling to schedule a shredding or e-Waste pick-up. To make an appointment or schedule a Surplus pickup, please call x25543 or email firstname.lastname@example.org.
Digital Print Services
For academic printing or copying needs, please email email@example.com. For UCR business cards, letter head, or posters please visit
https://cbs.ucr.edu to order (forms under ‘Digital Print Services’ menu). Technician still available for Copier Program repairs and service. For general questions, please call x24318 or 25097 or email firstname.lastname@example.org.
Auxiliary Design Services
Staff working remotely (on site as needed) to support critical design and digital content needs. For urgent design or poster printing needs, please email email@example.com or visit https://cbs.ucr.edu/auxiliary-design-services
Central Business Services Administration
Limited CBS leadership will be working on campus during closure and most will be working remotely. Our administration office, Corp Yard Building B, will be closed and locked. Please contact CBS leadership for assistance.
Is there guidance on parking, permits, fleet rentals, and alternative transportation during the campus shutdown?
Please refer to UCR Transportation's FAQs regarding parking, parking permits, and fleet rentals during the campus shutdown.
How is UCR responding to COVID-19?
The university is in Phase 2 of it's COVID-19 response.
University leadership is working with the UC Office of the President, Riverside County Public Health, our fellow UC campuses, clinical partners, and elected officials to monitor the situation, ensure all appropriate precautions are taken, and respond quickly and effectively as matters arise.
May UCR quarantine or isolate students who were possibly exposed to, or who have contracted, COVID-19?
Yes. UC enacted a Policy on Safeguards, Security and Emergency Management in January 2006 that contemplates the need for chancellors to take extraordinary measures in the event of “a natural or man-made disaster, a civil disorder which poses a threat of serious injury to persons or damage to property,” or other “seriously disruptive events.”8 Pursuant to this policy, UC may take appropriate steps to protect the health and safety of its students in the face of a known serious health crisis like a serious outbreak or pandemic.
How is UCR disinfecting surfaces?
UCR is taking extensive measures to prevent the spread of COVID-19. Examples include:
- Deployed hand sanitizers in university-owned housing, dining areas, and entrances to buildings;
- Began using a new CDC-approved chemical disinfectant, after review and approval by Environmental Health and Safety, across the campus;
- Increased cleaning in university-owned housing of high-touch areas including lobbies, lounges, restrooms, and elevators; and
- Increased cleaning in campus General Assignment classrooms and adjacent restrooms.
What should I do if I am planning an event?
All in-person, non-essential gatherings on campus are suspended, until further notice
- Is there a duty to report COVID-19 cases to state or local health authorities?
- Guidance for all Transportation-related activities including parking, permits, biking, buses, and campus transportation issues
Which campus buildings are being serviced by custodial staff?
Student Health Services, the UC Intellicenter, the UCPD building, and housing and dining facilities are receiving regular custodial services. Many academic buildings on campus are receiving limited cleaning services. For a full list, visit https://facilities.ucr.edu/
How is maintenance support, landscape services, trash pickup, and recycling impacted by the campus closure?
Maintenance staff will be on site Monday-Friday from 7 a.m. to 3 p.m. and will be available for emergencies and to monitor building conditions. Landscape Services will manage only emergency, weather-related situations. Exterior trash containers and dumpsters will be emptied weekly; housing and dining trash will be serviced as needed. Recycling will not be supported during the COVID-19 closure. For more information, including emergency contact information, visit https://facilities.ucr.edu/.
What paid leave provisions are available to employees?
Guidance on COVID-19 leave is available on the human resources website.
How does an employee request paid administrative leave?
Employees who need to use this paid administrative leave shall request it from their immediate supervisor who shall be responsible for determining whether to grant the administrative leave. Additional guidance on COVID-19 human resources questions is available here.
Must employees who are telecommuting continue to pay for their monthly parking pass?
Please refer to the UCR Transportation FAQ for answers to this question and more.
How Parking Deductions are Taken Out of Your Paycheck?
Please refer to the UCR Transportation FAQ for answers to this question and more.
Who is covered under the UC Travel policy?
University travelers include employees, medical residents, students, fellows, and guests with travel paid by the University. Personal travel such as vacation travel, is not covered by the UC Travel program.
How can I find out what is covered by the UC Travel policy?
The UC Travel generally covers emergency services, so routine health services would not be covered. The most frequently used coverage is the accident medical and security extraction coverage.
With the COVID 19 crisis, the most common benefit used is the trip cancellation/interruption coverage. A summary of the benefits is located here:
The benefits summary has an exclusion for “bacterial or viral infection.” Is there coverage if I get sick due to Coronavirus and have to be hospitalized?
Coverage decisions are made by the insurance carrier Chubb and we have been informed that Coronavirus is a medical condition, thus if the disease is contracted while traveling overseas under this policy the medical benefit coverage would respond. However, please note that Chubb would have to comply with the local quarantine protocols in such cases.
How do I pursue un-reimbursed travel expenses?
Trip cancellation/interruption coverage is only provided for international travel and does not apply domestically.
If the airline or travel provider refused to issue a refund or a travel credit or charges a penalty for changes for travel to international destinations, travelers should submit their claim through the UC Travel Insurance Program.
- You can submit a claim for airfare, hotel, cancellation fees, or conference registration for up to $2,000 for international trips (domestic trips are not covered). Once a claim is submitted, a determination will be made by the UC Insurance Carrier, Chubb, regarding what is covered. Please note that it is the insurance company and not UCR that determines if a claim is accepted or not.
- Download and complete the claim form that is available on the UCOP website.
- The Policyholder is the University of California.
- Group Policy Number:
- Faculty/Staff - ADD N04223810
- Student - ADD N04223822
- Education Abroad Program (EAP) - ADD N04834823
- The program name is the Title of the event you were traveling for (ex. Study Abroad 2020 or International Research Conference, etc.).
- The group leader is the name of the person running the program (if applicable).
- Submit your completed form to Chubb:
- Via fax (302) 476 7857
- Email: firstname.lastname@example.org
- Mail: Chubb USA PO Box 5124 Scranton, PA 18505-0556
As part of your claim, Chubb will require:
- Proof of enrollment in travel coverage/registration of their trips
- Proof from the airlines that the tickets were non-refundable. Itinerary and the cost of the tickets.
- Proof from the hotels that accommodations were non-refundable, cancellations fees or could be cancelled with no penalties. Cost of accommodations.
- Proof that any extension trips were non-refundable, cancellations fees or could be cancelled with no penalties. Cost for extension trips.
- Documentation that you requested a refund and/or travel credit and denial from the service provider.
- Whether you were traveling to one of the CDC Warning - Level 3 - Travel Notice countries OR
- A detailed explanation of how the business activity was actually impacted or resulted in an effective cancellation as a result of the coronavirus (COVID-19). For example, you were traveling for a symposium to a currently unaffected region and the organizer cancels the event because the key speakers from affected regions were unable to attend.
What should I do if I plan to travel domestically?
All non-essential domestic and international travel will be suspended, effective Monday, March 16 and until further notice. Essential travel must be registered with UC Away. Travel booked through UC Connexxus are automatically registered with UC Away. However, travel booked through other means (e.g., Expedia or directly through an airline’s website) will need to be manually registered with UC Away.
We strongly advise students to refrain from personal, non-essential travel (both domestic and international) during spring break. UCR recommends all domestic personal travel be registered with UC Away.
What should I do if I plan to travel internationally?
All non-essential domestic and international travel will be suspended, effective Monday, March 16 and until further notice.
Due to Interim Policy and Travel Guidance, All university-related international travel must be registered with UC Away . Travel booked through UC Connexxus are automatically registered with UC Away. However, travel booked through other means (e.g., Expedia or directly through an airline’s website) will need to be manually registered with UC Away. The interim policy will remain in place for six months, during which time campus feedback will be solicited.
We strongly advise students to refrain from personal, non-essential travel (both domestic and international) during spring break. UCR recommends all personal travel be registered with UC Away.
All proposed travel to high-risk countries, including those with a Centers for Disease Control (CDC) Warning Level 3 (widespread community transmission) or Level 2 (sustained community transmission), must be pre-approved in writing by the appropriate Vice Chancellor or Dean, prior to scheduling travel. This is consistent with the UC President Napolitano’s directive to avoid all non-essential travel to CDC Level 3 and 2 countries.
Other things to keep in mind when considering international travel:
- If you are traveling for university-related business, please consider whether you can participate remotely (e.g., via online platforms or teleconference) or delay travel to a later date.
- If you decide to travel outside of the United States, please be aware that the CDC may issue new international travel warnings without notice, potentially resulting in limited or delayed flights and possible quarantine upon re-entry.
- For personal travel, faculty, staff, and students are encouraged to register with UC Away.
- Please ensure that your family and friends are aware of your travel plans and how to reach you.
Prevention & Treatment
What is SARS-CoV-2 and COVID-19?
Coronaviruses are a large family of viruses of which some members may cause mild upper respiratory infections. Severe Acute Respiratory Syndrome coronavirus 2 (SARS-CoV-2), previously known as 2019-nCoV, is the virus responsible for the outbreak of acute respiratory illnesses in Wuhan, China beginning December 2019. The WHO has named the acute respiratory illness caused by this virus as COVID-19.
Much is unknown about SARS-CoV-2 and current knowledge is based largely on what is known about similar coronaviruses. Experts believe that symptom onset will most likely occur between 2 and 14 days of infection. Community-based transmission has now been observed in multiple countries. Most often spread from person-to-person happens among close contact (6 feet or closer).
Typically, with most respiratory viruses, people are thought to be most contagious when they are symptomatic, however the possibility of asymptomatic transmission has not been ruled out.
What can I protect myself from COVID-19?
There are several steps you can take to effectively help prevent becoming infected with COVID-19:
• Avoid close contact with people who are sick.
• Always practice good hand hygiene. Wash your hands with soap and water frequently for at least 20 seconds. If soap and water is not available, an alcohol-based gel sanitizer from 60-95% alcohol is an acceptable substitute.
• Avoid touching your eyes, nose, and mouth.
• Cover your coughs and sneezes into a tissue and dispose of tissue in trash immediately.
• Clean and disinfect surfaces and objects that may be contaminated with germs.
See more recommendations and guidance from CDC's COVID-19 Prevention and Wellness
What should I do if I feel ill?
If you are sick, stay home. If you have recently traveled (within 14 days) to a state, territory or country with widespread, ongoing transmission, or have traveled on a cruise ship or river boat, or have been in direct contact for a prolonged period with someone known or suspected to have COVID-19, contact your healthcare provider right away and inform them of your symptoms and travel history. If you require medical attention, call ahead before leaving and inform them of a potential COVID-19 case. Always call ahead when possible.
Schedule an appointment with Student Health Center (951-827-3031) or your primary care physician if you are an employee.
While you are sick, follow CDC recommendations:
- Stay at home except to get medical care
- Separate yourself from other people in your home and avoid sharing personal items
- Wear a facemask when you are around other people
- Cover your coughs and sneezes with a tissue. Dispose of the tissue immediately after use.
- Clean your hands often with soap and water for at least 20 seconds. If soap and water is not available, using alcohol-based gel sanitizer with 60-95% alcohol is sufficient.
- Seek prompt medical attention if your illness is worsening (call ahead of time and let the provider know of your concerns and current conditions
- If you are placed under active monitoring, or facilitated self-monitoring, follow the instructions provided by your physician, local health department, or occupational health professional.
- Consult with your health care provider before discontinuing home isolation.
Can I be tested for COVID-19?
Riverside County has dedicated testing locations available by appointment. There is no cost or doctors orders required. To find the location nearest to you: https://www.rivcoph.org/coronavirus/testing
If you feel ill, please see the FAQ question "What should I do if I feel ill?"
Should I use a face covering?
The university requires the use of face coverings in public. This follows recently revised Centers for Disease Control guidelines. The campus is providing non-hospital grade face coverings for limited distribution to employees working on campus, along with instructions for their use.
How should I report COVID-19 symptoms or a positive test?
One tool designed to protect the UCR Community and prevent the spread of COVID-19 is a hotline for employees for reporting COVID-19 symptoms or exposure. Below you will find instructions for reporting.
WHO: Faculty, Staff, Student Interns, and Student Workers
WHERE: Working On-site at a UCR Property or Remotely
ACTION: Call UCR Employee COVID-19 Hotline to report if you meet any of the conditions below:
CONDITIONS: I have 1) Two or more COVID-19 related symptoms (e.g. Cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell) 2) Been exposed to someone known to have COVID-19 3) Tested positive for COVID-19
WHEN: Employees should call within 2 hours of experiencing COVID-19 symptoms, receiving test results, and/or learning of exposure to someone known to have COVID-19
CALL: UCR Employee COVID-19 Hotline | 1.844.827.6827
PLEASE NOTE: Information gathered when calling in does not constitute protected health information under the Health Insurance Portability and Accountability Act (HIPAA), however, any information retained is done so in compliance with applicable law(s). The use of information gathered by calling in will not be made a part of the user’s personnel file and will be accessed and utilized on a limited, need-to-know basis.
I have experienced mistreatment or witness stigmatizing/inappropriate behavior. What can I do?
It’s imperative that all students, faculty and staff uphold a campus culture of respect and uphold our Principles of Community during this critical time.
Employees are reminded not to stigmatize anyone based on national origin.
Students who experience any mistreatment or witness inappropriate behavior can make a report to email@example.com.
- What do I do regarding social distancing?
What do I do if I come into contact with a sick individual?
If the individual is a confirmed or suspected case of COVID-19, you should contact your primary care provider (staff/faculty) or Student Health Services (students) immediately and inform them of the potential contact. Stay at home and monitor your symptoms. If medical treatment is required, call ahead and explain your history and potential contact with a confirmed/suspected case of COVID-19. Follow CDC guidelines for preventing spreading COVID-19 to others.
If the individual is not a confirmed or suspected case of COVID-19, you should follow standard precautions. Avoiding close contact with the individual, wash your hands often with soap and water, and monitor your symptoms.
Is the campus making masks available?
Supervisors may request a Face Covering for their team members (max 2 per person). Please submit a request here.
UCR is requiring the use of a face covering while in public or around others. The face covering does not have to be hospital grade. Acceptable examples include bandanas, fabric masks, and neck gaiters, also known as neck warmers.
- I get stressed/anxious about COVID-19. Are there any resources for me?
COVID-19 Prevention and Self-Monitoring Guidance for UCR non-healthcare workers On-Site
Please see the Guidance on Self Monitoring for UCR Personnel - Non-Healthcare document for guidance.
COVID-19 Prevention and Active Monitoring for UCR Healthcare Workers On-Site
Please review the Guidance on Self-Monitoring for UCR Personnel - Healthcare document for guidance.
- If I need medical treatment (for other than exposure to coronavirus), what guidelines should I follow?
- If I feel I have been exposed to coronavirus in the course of my work, what guidelines should I follow?
- Whom can I contact for assistance with a work-related accommodation? Whom do I notify if my doctor takes me off work for a work-related injury/illness?
What is the WorkStrong Program, and how do I participate?
Contact the Occupational Wellness Specialist/WorkStrong coordinator: Edward.Marchall@ucr.edu
WorkStrong Program Resources: https://hr.ucr.edu/about-us/workplace-health-wellness/workstrong
How may I help ensure my telecommuting space is set up ergonomically? Who may I contact for further assistance?
UCR’s ergonomic program provides useful tips and simple strategies to improve your ergonomics and your work-from-home (or from any remote location) experience. Visit: https://hr.ucr.edu/about-us/workplace-health-wellness/ergonomics
Contact UCR’s Ergonomic Specialist: firstname.lastname@example.org
- Where can I find resources to help me navigate work, home, and family so I can continue to work safely and remain healthy while telecommuting?