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COVID-19 Updates

 

 

 

 

 

 

 

 

 

COVID-19 FAQ for UCR Students

HEALTH GUIDANCE
Individuals experiencing respiratory illness (fever, cough, shortness of breath) or flu-like symptoms should call the following for support and guidance:

STUDENTS

  • Visit websites for information on accessing student services. Updated guidance available on housing contracts and dining services.

Academics and Research for Students

  • Is UCR cancelling classes?

    All instruction (including but not limited to labs, studios, and directed studies) will be delivered remotely for the entirety of the spring quarter. This is a change from the April 3 end date for remote instruction. 

    On campus housing and residential dining services remain open and residents can elect to remain on campus if needed.

    To facilitate remote instruction and learning, ITS is identifying solutions for those instructors, teaching assistants, and students who are in urgent need of laptops and internet access. 

  • Is UCR closing research operations?

    No undergraduate students will be allowed in any on-campus labs or research facilities during spring quarter.

    Many research operations are critical campus functions, and those deemed critical will be allowed to continue their work on campus, following important social distancing and hygiene measures. Deans and department chairs will be working with principal investigators to determine critical research functions that must continue on campus, with guidance from the Provost and the Vice Chancellor for Research and Economic Development.

    Per UC policies, in no event should researchers take materials other than secure laptops, data storage devices, and other similar devices offsite (e.g., to their homes) to maintain research continuity during a curtailment. All essential research must continue within the confines of appropriate laboratory space. Please exercise extreme care when transporting data storage devices or accessing data remotely and contact Information Technology Solutions if you need assistance. If in doubt about these restrictions, please contact the relevant RED office for further assistance.

  • Will my tuition or fees change?

    Consistent with guidance from the UC Office of the President, all tuition and fees remain unchanged for enrolled students as instruction will continue. For information about housing and dining contracts, click here.

  • What do I do if I need access to a computer to take finals?

    Computer labs in Watkins 2111 and 2117 are open and available for students in need of a computer to take a final exam. The labs will be open from 7:30 a.m. - 10:00 p.m. during finals week.

    Laptop kiosks in Orbach library, Rivera library and the HUB (first floor lobby) also are available for students during finals week.

    For students without home internet service, several companies have announced plans to offer free internet service to students for 60 days. UCR shared this information via email on March 14 (Remote Network Connectivity Recommendations). 

    For students with technology, consider helping a friend in need by sharing your device when you don’t need it during finals week.

    Remember to check https://keeplearning.ucr.edu for help navigating remote learning environments. This website is being updated regularly. 
     

  • What is UCR doing about Commencement?

    There has been no decision made about 2020 commencement ceremonies. We advise families not to make arrangements at this time to come to the campus for commencement celebrations pending further guidance from Riverside County Public Health. We are actively looking at alternatives to celebrate our graduates in an appropriate manner. We understand that commencement is an important part of the UCR experience and we want to honor our students while still keeping our community safe. Graduating students should look for a separate message from the UCR Commencement office with details and information in the coming weeks.

    Given the dynamic nature of travel restrictions and quarantine requirements, we advise students leaving campus for spring break to take course materials they would need to keep up with classes that are being taught remotely from an off-campus location. We strongly advise students to refrain from personal, non-essential travel (both domestic and international) during spring break.

    Thank you for your patience and understanding during these difficult times. I’d like to wish everyone a successful finals week and to remember our staff and faculty are her to support you in any way possible.

  • Is there any guidance for Student Employees, TAs, and Research Assistants?

    At this time the University of California has granted use of up to 16 days of paid administrative leave for all employees. Those individuals that do not continue to work either on campus as essential personnel, or remotely, may use this benefit to cover their time away from campus. This paid administrative leave is a single allocation of up to 16 work days at the current FTE level, but these days do not need to be consecutive.

    It is critical that all employees coordinate with their supervisors to verify work assignments and responsibilities. 

    Graduate Research Assistants should consult with their supervisor/PI (who will be carefully coordinating with the appropriate Dean) on their work assignments and also their eligibility for paid administrative leave. For all Staff, TAs and Graduate Research Assistants, the same policy considerations will apply, including the option for up to 16 days of paid administrative leave.

    We expect there will be some on-campus research work continuing even during this closure. TAs should consult with their supervisor particularly how they can fulfill their role when courses are not being taught in person. UCR will provide more details for TAs prior to the start of Spring quarter. We understand that some TAs and Graduate Assistants may have more than one supervisor, for separate appointments, and therefore they will need to check with each appropriate supervisor.

    For employees who are undergraduate students the same policy considerations apply, including the option of up to 16 work days of paid administrative leave (which do not need to be consecutive). Some undergraduate student employees may have their duties impacted by the campus actions relative to the campus “closure” and the elimination of in person class meetings, and UCR will work to provide additional guidance for these individuals prior to the start of Spring quarter. For any students schedule to work next week please contact your supervisor for direction.

  • How are admissions decisions for Fall 2020 being affected? Will decisions be put on hold?

    Admission decisions are not being put on hold

    All freshman decisions will be finalized and communicated to applicants via their MyUCR portal by March 27.

    Transfer decisions have started to roll out and will continue to roll out through the end of April. Applicants should continue to check their MyUCR portals for the most updated information regarding their application to UCR.

International Students

Student Life

  • Are the dorms and other UCR residential buildings closing?

    Campus housing will remain open, including modified dining and residential life services.

  • Where do I go for meals on campus?
    • The A-I Residential Restaurant is now closed for the remainder of the academic year.
    • Meals are tentatively scheduled to be served dine-out style at Lothian Residential Restaurant and The Market @ Glen Mor.   
    • As the number of residents in campus housing continues to decrease, dining venues will also be consolidated.  It is critical that you check the http://dining.ucr.edu website to confirm the exact times and locations we will be serving meals during Finals Week, Spring Break (if you have been approved to stay), and Spring Quarter.
  • Can I get a refund on my parking permit? What are parking restrictions on campus?

    Please refer to UCR Transportation FAQs for up-to-date information on parking permit refunds, deadlines, and parking restrictions on campus.

  • If I live on campus, can I stay during the shutdown?

    As communicated by Chancellor Wilcox, the campus needs to reduce population density on campus because public health officials tell us this is the best way to limit the spread of COVID-19.  If you can return home, we therefore encourage you to do so and to take your personal belongings with you as outlined below.  We understand that there are a number of you who must remain on campus for various reasons.  You are welcome to stay and we will continue to provide services in a modified manner that fits the requirements set by public health authorities and the State of California to protect all of us.  

  • What is the status of my 2020-21 campus housing contract?

    The status of renewed Campus Apartment contracts or requested relocations for the 2020-21 academic year, including Glen Mor, are not affected by current campus conditions.  

    • Residents of Bannockburn Village, The Plaza, Falkirk, and Glen Mor who are departing during Spring Quarter and will be returning to one of these same communities for 2020-21 will not need to submit a new Security Deposit.  
    • Residents of Stonehaven and International Village who are leaving during Spring Quarter will need to submit new Security Deposits for their 2020-21 contracts. 
    • Applications for Campus Apartment spaces and contracts for Residence Hall rooms, including Dundee, are also unaffected by current campus conditions.

    We are already looking forward to seeing you in the new academic year!

  • Can I cancel my housing contract?

    In these uncertain times---including the fact that some of your principal reasons for living on campus are looking very different at the moment---we understand that many of you may want to return home to family.
    You will not be charged any penalties to cancel your housing contract.  Spring Quarter rent or room/board fees---including those you may have paid in advance---will be prorated as appropriate and refunded to you minus any applicable fees for damage and/or cleanliness.  If you are receiving Financial Aid and return home during the Spring Quarter, it is important that you visit http://financialaid.ucr.edu to learn how your aid may or may not be affected and any additional steps you may need to take.  
     

  • I am on campus but want to move out. What do I do?

    If you are currently still on campus and decide it is best for you to leave, please follow these simple steps:

    1. Submit a Contract Cancellation Request online at MyHousing.ucr.edu by March 27, 2020.
    2. Remove all personal belongings and trash from your room or apartment and properly clean your assigned space.
    3. Place your keys in a move-out envelope provided at your RSO.  Label the envelope with your full name, SID, and building name.  Drop this envelope into the drop-slot at your RSO. 
  • I am physically off campus and want to move out. What do I do?

    If you have already physically left the campus, but your personal belongings remain on campus, please follow these steps:

    1. Submit a Contract Cancellation Request online at MyHousing.ucr.edu by March 27, 2020.
    2. Make plans to return to campus as soon as you are able in order to retrieve your personal belongings, remove trash from and properly clean your assigned space.  Please bring any sanitizing aids that you may need to make you feel more comfortable while moving out. You will not be cited during move-out as long as you park in a legitimate parking space or along a nearby street curb.  
    3. Before leaving campus, place your keys in a move-out envelope provided at your RSO.  Label the envelope with your full name, SID, and building name.  Drop this envelope into the drop-slot at your RSO. 
  • Guidance for residents of Bannockburn Village, The Plaza, Falkirk, and Oban

    Your Campus Apartments Resident Services Office (RSO) at Bannockburn Village will be open Monday-Friday, 8:00am-5:00pm.  We will be closed to the public. So please knock for service if you visit in person.  You may also contact us by phone at (951) 827-5723 or by email at housinginfo@ucr.edu

    • All mail and parcels will need to be picked up in person at the Campus Apartments RSO during regular business hours.  We regret that staffing must be reduced to only essential levels and will prevent us from delivering to the typical onsite mailboxes.
    • Service Requests for critical or emergency repairs can be submitted at https://housing.ucr.edu/help‐desk. 
    • For after-hours personal and maintenance emergencies, please contact your Residence Life Resident Advisor On Duty or the UC Police Department at (951) 827-5222.
  • Guidance for residents of Stonehaven and International Village
    • Your Resident Services Office (RSO) will be open according to regular hours for the time being.  You will be notified of any change in hours.  Stonehaven can be contacted at (951) 782-7979. International Village can be contacted at (951) 826-3100.
    • Service Requests for maintenance repairs can be submitted to the RSO. 
    • For after-hours personal and maintenance emergencies, please contact your Residence Life Resident Advisor On Duty or the UC Police Department at (951) 827-5222.
  • Guidance for residents of A-I, Lothian, Pentland Hills, and Glen Mor
    • Each of your Resident Services Offices (RSO) will be open on Monday, March 16 – Friday, March 20, 8:00am-5:00pm.
    • Monday, March 23 - Friday, April 3, your Resident Services Office will be consolidated into one location at the Lothian RSO.   You may visit the Lothian RSO in person Monday-Friday, 8:00am-5:00pm; contact us by phone at (951)827-5972;  or email us at housinginfo@ucr.edu. 
    • All mail and parcels can be picked up during regular business hours according to the dates and locations listed above.
    • Service Requests for critical or emergency repairs can be submitted at https://housing.ucr.edu/help‐desk 
    • For after-hours personal and maintenance emergencies, please contact your Residence Life Resident Advisor On Duty or the UC Police Department at (951)827-5222. 
    • As the number of residents living in the Residence Halls declines, it is likely that we will attempt to consolidate remaining residents into one community during Spring Quarter both for your safety and to ensure you remain in close proximity to available services.  
  • Guidance for all Transportation-related activities including parking, permits, biking, buses, and campus transportation issues

    Please refer to the UCR Transportation FAQ for answers on questions such as:

    • Parking on Campus during Shutdown including Visitor Parking
    • Parking Permits, Refunds, and Citations
    • Renting and maintaining Fleet vehicles
    • Buses, Biking, and Carpool/Vanpool
    • Parking for Student Employment
    • And many more!

University Operations

  • What is the status of campus services including the Bookstore, Card Services, and Mail Service?

    The status of campus services is as follows: 

    UCR Bookstore

    Closed through April 30.  Books can be ordered online only. For general questions, please email sm8106@bncollege.com

    Highlander Service Station

    Closed March 16 to April 30.  For general questions, please email servicestation@ucr.edu 

    Card Services

    Staff will work remotely to support essential card functions related to Housing & Dining, School of Medicine, and Facilities Services.  For questions, email servicestation@ucr.edu 

    Mail Services

    Still receiving inbound mail, however regular campus deliveries will stop between March 16 and April 30.  Exceptions will be made for critical department needs.  Front lobby/post office will be closed to customers.  For critical needs, email mailservices@ucr.edu 

    Receiving Services

    Still receiving inbound packages and campus deliveries between 8 a.m. and 4:30 p.m. Regular campus delivery service will stop between March 16 and April 30.  Only critical items and research related items will be delivered to campus departments as needed.  Departments are encouraged to cancel/postpone non-essential deliveries to campus during the closure.  For general questions, email receivingservices@ucr.edu 

    ScotSupply

    Will still fulfill orders for critical research related items.  Gas cylinders will still be delivered to labs for research purposes.  For general questions, email scotsupply@ucr.edu 

    ScotSurplus

    Closed March 16 to April 30. For general questions, email scotsurplus@ucr.edu 

    Digital Print Services

    Closed March 16 to April 30.  Production of pending print orders postponed until campus re-opens.  Technician still available for Copier Program repairs and service.  For general questions, email printingrequest@ucr.edu 

    Auxiliary Design Services

    Staff will be working remotely and supporting critical design and digital content needs. Please email auxiliarydesign@ucr.edu 

    Central Business Administration

    Limited Central Business Administration leadership will be working on campus during closure and most will be working remotely. Please contact CBS leadership for assistance.

  • Is there guidance on parking, permits, fleet rentals, and alternative transportation during the campus shutdown?

    Please refer to UCR Transportation's FAQs regarding parking, parking permits, and fleet rentals during the campus shutdown.

  • Can I get a refund on my parking permit?

    For the answers to questions related to TAPS including parking permit refunds and where to park on campus, visit https://transportation.ucr.edu/coronavirus 

  • How is UCR responding to COVID-19?

    The University has been ordered “closed” by the Health Officer of the County of Riverside, effective March 16, 2020, through April 30, 2020. “Closed” in this context means all offices, units or departments will not have staff on campus unless they are essential personnel, and many staff may be working remotely.

    University leadership is working with the UC Office of the President, Riverside County Public Health, our fellow UC campuses, clinical partners, and elected officials to monitor the situation, ensure all appropriate precautions are taken, and respond quickly and effectively as matters arise. University leaders representing the Executive Management Policy Group (EMPG) are meeting daily to develop and update contingency plans to help ensure continuity of UCR's operations in the even of more direct impacts of COVID-19.

  • May UCR prohibit students who have possibly been exposed to, or who have contracted COVID-19, from attending classes?

    All instruction (including but not limited to labs, studios, and directed studies) will be delivered remotely for the entirety of the spring quarter. This is a change from the April 3 end date for remote instruction. 

    All in-person, non-essential gatherings on campus are suspended, until further notice. 

    The CDC recommends that persons who have contracted COVID-19 remain in isolation, either at home or in a health care facility, until released by local public health authorities.

    The location of the isolation will be determined by public health authorities and isolation may be compelled by public health order. The response to a public health emergency, such as a pandemic, will be directed by federal, state and local health agencies. It is the responsibility of UC to act in accordance with all applicable public health directives. UC’s guidance, policies and regulations cannot conflict with public health orders regarding control of the COVID-19 outbreak.

  • May UCR quarantine or isolate students who were possibly exposed to, or who have contracted, COVID-19?

    Yes. UC enacted a Policy on Safeguards, Security and Emergency Management in January 2006 that contemplates the need for chancellors to take extraordinary measures in the event of “a natural or man-made disaster, a civil disorder which poses a threat of serious injury to persons or damage to property,” or other “seriously disruptive events.”8 Pursuant to this policy, UC may take appropriate steps to protect the health and safety of its students in the face of a known serious health crisis like a serious outbreak or pandemic.

  • What is UCR’s protocol or plan if students in the dormitories need to be quarantined?

    It is extremely unlikely there would be a need for a full dormitory self-quarantine. If a student is ill and a medical provider assesses and determines the student is considered a “person under investigation” for COVID-19, the student will be managed by a healthcare provider and in a hospital, and not on campus.

    Students may be subject to self-quarantine as a result of returning from a Level 3 country (China, Italy, South Korea, and Iran); having been in contact with someone from a Level 3 country; or having been in contact with someone who tested positive for COVID-19. The university will support self-quarantining in campus housing, but will encourage self-quarantine at students’ homes as an alternative. 

    Environmental Health & Safety, or EH&S, has worked with campus departments and identified safe standard operating procedures. This includes identifying proper ventilation, food delivery, access to virtual learning, daily medical checks, and waste collection. If the student becomes symptomatic while in the 14-day self-quarantine, the university would contact Riverside County health officials to follow correct protocols, including transport to a medical facility.
     

  • How is UCR disinfecting surfaces?

    UCR is taking extensive measures to prevent the spread of COVID-19. Examples include:

    - Deployed hand sanitizers in university-owned housing and dining areas;

    - Began using a new CDC-approved chemical disinfectant, after review and approval by Environmental Health and Safety, across the campus;

    - Increased cleaning in university-owned housing of high-touch areas including lobbies, lounges, restrooms, and elevators; and 

    - Increased cleaning in campus General Assignment classrooms and adjacent restrooms.

  • What should I do if I am planning an event?

    All in-person, non-essential gatherings on campus are suspended, until further notice

  • Is there a duty to report COVID-19 cases to state or local health authorities?

    Yes. Generally, health care providers — including doctors, nurses, physician assistants, among others — who know of, or are in attendance on, a case or suspected case of COVID-19 are required to report it to the local health department immediately, by telephone, in accordance with internal administrative procedures. Where no health care provider is in attendance, any individual who knows of, or suspects that, someone has COVID-19 is permitted to report it to the local health department. Local health departments, in turn, notify the CDPH.

    Contact information for the local health officers may be found at the CDPH website.

  • Guidance for all Transportation-related activities including parking, permits, biking, buses, and campus transportation issues

    Please refer to the UCR Transportation FAQ for answers on questions such as:

    • Parking on Campus during Shutdown including Visitor Parking
    • Parking Permits, Refunds, and Citations
    • Renting and maintaining Fleet vehicles
    • Buses, Biking, and Carpool/Vanpool
    • Parking for Student Employment
    • And many more!

Prevention and Treatment

  • What is SARS-CoV-2 and COVID-19?

    Coronaviruses are a large family of viruses of which some members may cause mild upper respiratory infections. Severe Acute Respiratory Syndrome coronavirus 2 (SARS-CoV-2), previously known as 2019-nCoV, is the virus responsible for the outbreak of acute respiratory illnesses in Wuhan, China beginning December 2019. The WHO has named the acute respiratory illness caused by this virus as COVID-19.

    Much is unknown about SARS-CoV-2 and current knowledge is based largely on what is known about similar coronaviruses. Experts believe that symptom onset will most likely occur between 2 and 14 days of infection. Community-based transmission has now been observed in multiple countries. Most often spread from person-to-person happens among close contact (6 feet or closer).

    Typically, with most respiratory viruses, people are thought to be most contagious when they are symptomatic, however the possibility of asymptomatic transmission has not been ruled out.

  • Are there any cases of COVID-19 at UCR?

    There are no known positive COVID-19 cases on campus.

  • What can I protect myself from COVID-19?

    There are several steps you can take to effectively help prevent becoming infected with COVID-19:

    •    Avoid close contact with people who are sick.
    •    Always practice good hand hygiene. Wash your hands with soap and water frequently for at least 20 seconds. If soap and water is not available, an alcohol-based gel sanitizer from 60-95% alcohol is an acceptable substitute.
    •    Avoid touching your eyes, nose, and mouth.
    •    Cover your coughs and sneezes into a tissue and dispose of tissue in trash immediately.
    •    Clean and disinfect surfaces and objects that may be contaminated with germs.

    See more recommendations and guidance from CDC's COVID-19 Prevention and Wellness

  • What should I do if I feel ill?

    If you are sick, stay home. If you have recently traveled (within 14 days) from a region with COVID-19 or have been in direct contact with someone known or suspected to have COVID-19, contact your healthcare provider right away and inform them of your symptoms and travel history. If you require medical attention, call ahead before leaving and inform them of a potential COVID-19 case. Always call ahead when possible.

    Schedule an appointment with Student Health Center (951-827-3031) or your primary care physician.

    While you are sick, follow CDC recommendations:

    • Stay at home except to get medical care
    • Separate yourself from other people in your home and avoid sharing personal items
    • Wear a facemask when you are around other people
    • Cover your coughs and sneezes with a tissue. Dispose of the tissue immediately after use.
    • Clean your hands often with soap and water for at least 20 seconds. If soap and water is not available, using alcohol-based gel sanitizer with 60-95% alcohol is sufficient.
    • Seek prompt medical attention if your illness is worsening (call ahead of teim and let the provider know of your concerns and current conditions
    • If you are placed under active monitoring, or facilitated self-monitoring, follow the instructions provided by your physician, local health department, or occupational health professional.
    • Consult with your health care provider before discontinuing home isolation.
  • Can I be tested for COVID-19?

    Only healthcare providers along with public health officials can request tests for the SARS-CoV-2 virus that causes COVID-19. Testing approval factors in recent contacts, travel history, symptoms, and other factors. If you feel ill, please see the FAQ question "What do I do if I feel ill?"

  • Should I use a facemask? What about in class or the lab?

    Students who are ill or have symptoms of respiratory illness should not attend class and instead stay at home and seek medical attention. The CDC does not recommend the use of masks to protect themselves from respiratory illnesses, including COVID-19. Protective masks are effective when used on individuals who are already showing symptoms to prevent droplet transmission.

  • Is there a vaccine available?

    No, currently several organizations including the World Health Organization (WHO) and National Institutes of Health (NIH) are working on developing a vaccine.

  • I have experienced mistreatment or witness stigmatizing/inappropriate behavior. What can I do?

    It’s imperative that all students, faculty and staff uphold a campus culture of respect and uphold our Principles of Community during this critical time.

    Employees are reminded not to stigmatize anyone based on national origin. 

    Students who experience any mistreatment or witness inappropriate behavior can make a report to deanofstudents@ucr.edu.

  • What do I do regarding social distancing?

    To prevent infection, we recommend adhering to the following social distancing practices:

    • Vulnerable populations should limit outings and not attend large gatherings. Vulnerable populations are people 60 years of age and older; and people with health conditions such as heart disease, lung disease, diabetes, kidney disease, and weakened immune systems.
    • If you are sick, stay home. Do not come to school or work, travel, or participate in large gatherings.
    • If you have flu-like symptoms or suspect that you may have been exposed to COVID-19: Students should contact Student Health Services or their primary care physician.  Staff and faculty should their primary care physician, and UCR Health will be providing additional resources soon for all UCR employees.
    • Important reminders regarding hygiene: (1) regularly wash your hands with soap and water or use an alcohol-based hand sanitizer that contains at least 60% alcohol, (2) cover your mouth with your elbow when you cough or sneeze, and (3) clean and disinfect surfaces often.
    • For more information about social distancing and hygiene practices for the workplace and home, please visit the Centers for Disease Control (CDC) website.

    We understand that implementing these changes with such limited notice will have broad impacts and will be challenging and disruptive for many of you, and we appreciate your patience and cooperation. 

  • What do I do if I come into contact with a sick individual?

    If the individual is a confirmed or suspected case of COVID-19, you should contact your primary care provider (staff/faculty) or Student Health Services (students) immediately and inform them of the potential contact. Stay at home and monitor your symptoms. If medical treatment is required, call ahead and explain your history and potential contact with a confirmed/suspected case of COVID-19. Follow CDC guidelines for preventing spreading COVID-19 to others.

    If the individual is not a confirmed or suspected case of COVID-19, you should follow standard precautions. Avoiding close contact with the individual, wash your hands often with soap and water, and monitor your symptoms.

  • Is the campus making masks available?

    Masks are not available for general use. Masks are most effective to prevent spread of COVID-19 through droplets/saliva when used by a person showing respiratory symptoms. The CDC does not recommend the use of masks to protect yourself from respiratory illnesses, including COVID-19.

  • I get stressed/anxious about COVID-19. Are there any resources for me?

    Members of the UCR community may experience stress and anxiety as a result of the uncertainties surrounding COVID-19. Employees are encouraged to contact Employee Assistance. Student employees are encouraged to reach out to Counseling & Psychological Services.

Travel

  • Who is covered under the UC Travel policy?

    University travelers include employees, medical residents, students, fellows, and guests with travel paid by the University.  Personal travel such as vacation travel, is not covered by the UC Travel program.

  • How can I find out what is covered by the UC Travel policy?

    The UC Travel generally covers emergency services, so routine health services would not be covered.  The most frequently used coverage is the accident medical and security extraction coverage.

    With the COVID 19 crisis, the most common benefit used is the trip cancellation/interruption coverage. A summary of the benefits is located here: 

    The benefits summary has an exclusion for “bacterial or viral infection.”  Is there coverage if I get sick due to Coronavirus and have to be hospitalized? 

    Coverage decisions are made by the insurance carrier Chubb and we have been informed that Coronavirus is a medical condition, thus if the disease is contracted while traveling overseas under this policy the medical benefit coverage would respond. However, please note that Chubb would have to comply with the local quarantine protocols in such cases.  

  • How do I pursue un-reimbursed travel expenses?

    Trip cancellation/interruption coverage is only provided for international travel and does not apply domestically. 

    If the airline or travel provider refused to issue a refund or a travel credit or charges a penalty for changes for travel to international destinations, travelers should submit their claim through the UC Travel Insurance Program.

    • You can submit a claim for airfare, hotel, cancellation fees, or conference registration for up to $2,000 for international trips (domestic trips are not covered).  Once a claim is submitted, a determination will be made by the UC Insurance Carrier, Chubb, regarding what is covered. Please note that it is the insurance company and not UCR that determines if a claim is accepted or not.  
    • Download and complete the claim form that is available on the UCOP website.
      • The Policyholder is the University of California.
      • Group Policy Number:
        • Faculty/Staff - ADD N04223810
        • Student - ADD N04223822
        • Education Abroad Program (EAP) - ADD N04834823
      • The program name is the Title of the event you were traveling for (ex. Study Abroad 2020 or International Research Conference, etc.).
      • The group leader is the name of the person running the program (if applicable).
    • Submit your completed form to Chubb:
      • Via fax (302) 476 7857
      • Email: diane.basa@chubb.com
      • Mail: Chubb USA PO Box 5124 Scranton, PA 18505-0556

    As part of your claim, Chubb will require:

    • Proof of enrollment in travel coverage/registration of their trips
    • Proof from the airlines that the tickets were non-refundable. Itinerary and the cost of the tickets.
    • Proof from the hotels that accommodations were non-refundable, cancellations fees or could be cancelled with no penalties. Cost of accommodations.
    • Proof that any extension trips were non-refundable, cancellations fees or could be cancelled with no penalties. Cost for extension trips.
    • Documentation that you requested a refund and/or travel credit and denial from the service provider.
    • Whether you were traveling to one of the CDC Warning - Level 3 - Travel Notice countries OR
    • A detailed explanation of how the business activity was actually impacted or resulted in an effective cancellation as a result of the coronavirus (COVID-19). For example, you were traveling for a symposium to a currently unaffected region and the organizer cancels the event because the key speakers from affected regions were unable to attend.
  • What should I do if I plan to travel domestically?

    All non-essential domestic and international travel will be suspended, effective Monday, March 16 and until further notice. Essential travel must be registered with UC Away. Travel booked through UC Connexxus are automatically registered with UC Away.  However, travel booked through other means (e.g., Expedia or directly through an airline’s website) will need to be manually registered with UC Away.

    We strongly advise students to refrain from personal, non-essential travel (both domestic and international) during spring break. UCR recommends all domestic personal travel be registered with UC Away.

     

  • What should I do if I plan to travel internationally?

    All non-essential domestic and international travel will be suspended, effective Monday, March 16 and until further notice.

    Due to Interim Policy and Travel GuidanceAll university-related international travel must be registered with UC Away . Travel booked through UC Connexxus are automatically registered with UC Away.  However, travel booked through other means (e.g., Expedia or directly through an airline’s website) will need to be manually registered with UC Away. The interim policy will remain in place for six months, during which time campus feedback will be solicited. 

    We strongly advise students to refrain from personal, non-essential travel (both domestic and international) during spring break. UCR recommends all personal travel be registered with UC Away.

    All proposed travel to high-risk countries, including those with a Centers for Disease Control (CDC) Warning Level 3 (widespread community transmission) or Level 2 (sustained community transmission), must be pre-approved in writing by the appropriate Vice Chancellor or Dean, prior to scheduling travel. This is consistent with the UC President Napolitano’s directive to avoid all non-essential travel to CDC Level 3 and 2 countries.

    Other things to keep in mind when considering international travel:

    • If you are traveling for university-related business, please consider whether you can participate remotely (e.g., via online platforms or teleconference) or delay travel to a later date.
    • If you decide to travel outside of the United States, please be aware that the CDC may issue new international travel warnings without notice, potentially resulting in limited or delayed flights and possible quarantine upon re-entry.  
    • For personal travel, faculty, staff, and students are encouraged to register with UC Away.  
    • Please ensure that your family and friends are aware of your travel plans and how to reach you.
  • What do I do if I have visited a Travel Warning Level 3 Country (South Korea, Italy, China, or Iran) in the last 14 days?

    Travelers returning from CDC Travel Warning Level 3 countries (currently Iran, Italy, South Korea, and China) will be expected to quarantine for 14 days. UCR travelers will not be allowed to return to campus until after the quarantine ends. Faculty and staff should be in touch with their supervisors to determine measures to work from home or take leave, as appropriate.

  • What do I do if I am planning to travel to a Travel Warning Level 3 Country (South Korea, Italy, China, or Iran) or Alert Level 2 Country (Japan)?

    All non-essential domestic and international travel will be suspended, effective Monday, March 16 and until further notice.

    Please anticipate additional communications and guidance in response to the outbreak and campus closure, as the situation is rapidly changing. Major campus-wide updates will continue to be posted to the COVID-19 website.

    UCR has instituted an interim policy that requires all university-related international travel to a country at travel warning level 3 or alert level 2 must request and receive advance written approval from within the cognizant organization/unit up to the Vice Chancellor or Dean, with final approval from the Provost and Executive Vice Chancellor. All international travel by members of the UCR community should be registered with UC Away

  • If I have been to mainland China in the past 14 days and DO NOT show signs of respiratory illness, should I be permitted to return to normal on-site activities?

    No. Currently, the California Department of Public health (CDPH) is advising colleges and universities that travelers who have arrived in the U.S. from mainland China since Feb. 3, 2020, should be excluded from (on-site) school for 14 days, beginning the day after they left China. The CDC has produced guidance for returning travelers.

    Restrictions from on-site activities:
    Travelers who returned from mainland China on or after Feb. 3, 2020, should remain offsite for 14 days after arrival. This is consistent with the current federal policy requiring 14-day quarantine, or self-monitoring with public health supervision, for all such travelers. CDC and California Department of Public Health (CDPH) guidance states specifically that this policy is not retroactive to travel prior to Feb 3, 2020.

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