COVID-19 FAQ for UCR Students
Individuals experiencing respiratory illness (fever, cough, shortness of breath) or flu-like symptoms should call the following for support and guidance:
- Visit websites for information on accessing student services. Updated guidance available on housing contracts and dining services.
Academics & Research for Students
Is UCR cancelling classes?
All instruction (including but not limited to labs, studios, and directed studies) will be delivered remotely for the entirety of the summer quarter.
Select on campus housing and residential dining services remain open and residents can elect to remain on campus if needed.
To facilitate remote instruction and learning, ITS is identifying solutions for those instructors, teaching assistants, and students who are in urgent need of laptops and internet access.
Is UCR closing research operations?
No undergraduate students will be allowed in any on-campus labs or research facilities during summer quarter.
Many research operations are critical campus functions, and those deemed critical will be allowed to continue their work on campus, following important social distancing and hygiene measures. Deans and department chairs will be working with principal investigators to determine critical research functions that must continue on campus, with guidance from the Provost and the Vice Chancellor for Research and Economic Development.
Per UC policies, in no event should researchers take materials other than secure laptops, data storage devices, and other similar devices offsite (e.g., to their homes) to maintain research continuity during a curtailment. All essential research must continue within the confines of appropriate laboratory space. Please exercise extreme care when transporting data storage devices or accessing data remotely and contact Information Technology Solutions if you need assistance. If in doubt about these restrictions, please contact the relevant RED office for further assistance.
- Will my tuition or fees change?
What do I do if I need access to a computer to take finals?
For students without home internet service, several companies have announced plans to offer free internet service to students for 60 days. UCR shared this information via email on March 14 (Remote Network Connectivity Recommendations).
For students with technology, consider helping a friend in need by sharing your device when you don’t need it during finals week.
Remember to check https://keeplearning.ucr.edu for help navigating remote learning environments. This website is being updated regularly.
Is there any guidance for Student Employees, TAs, and Research Assistants?
Please visit: Human Resources COVID-19 Resource Website for the most accurate information for staff.
At this time the University of California has granted use of up to 16 days of paid administrative leave for all employees. Those individuals that do not continue to work either on campus as essential personnel, or remotely, may use this benefit to cover their time away from campus. This paid administrative leave is a single allocation of up to 16 work days at the current FTE level, but these days do not need to be consecutive.
It is critical that all employees coordinate with their supervisors to verify work assignments and responsibilities.
Graduate Research Assistants should consult with their supervisor/PI (who will be carefully coordinating with the appropriate Dean) on their work assignments and also their eligibility for paid administrative leave. For all Staff, TAs and Graduate Research Assistants, the same policy considerations will apply, including the option for up to 16 days of paid administrative leave.
We expect there will be some on-campus research work continuing even during this closure. TAs should consult with their supervisor particularly how they can fulfill their role when courses are not being taught in person. UCR will provide more details for TAs prior to the start of Spring quarter. We understand that some TAs and Graduate Assistants may have more than one supervisor, for separate appointments, and therefore they will need to check with each appropriate supervisor.
For employees who are undergraduate students the same policy considerations apply, including the option of up to 16 work days of paid administrative leave (which do not need to be consecutive). Some undergraduate student employees may have their duties impacted by the campus actions relative to the campus “closure” and the elimination of in person class meetings, and UCR will work to provide additional guidance for these individuals prior to the start of Spring quarter. For any students schedule to work next week please contact your supervisor for direction.
- I have applied to UC Riverside. When will I be notified of the admission decision?
Student visas often require you to take classes in person. What are the visa implications for international student taking classes online this spring?
The Departments of State and Homeland Security have approved exceptions to accommodate online courses.
Do I need a new travel signature on my I-20 document to leave the U.S.?
You never need a travel signature on an I-20 document in order to leave the United States. You only need one to return.
How can I apply for my new I-20 document if I come back to the U.S. in fall 2020?
You do not need to apply for a new I-20 document. All you need is to have a travel signature on page No. 2 of your I-20 document. If you already have a signature, check the date. It is usually valid for one year from the date it was signed.
Will F-1 visas be active for those taking online classes from their home countries?
As long as you are enrolled full-time and make good progress, your F-1 visa status will be fine.
- Due to the coronavirus, is there any extension on the 90-day unemployment period, or do I have to leave the U.S. if I cannot find a job during this period?
How will an expired visa affect academic status? Is it possible to renew visas in the U.S.?
Unfortunately, you’re not able to renew your F-1 visa in the U.S. However, if you decide to stay in the U.S. with an active I-20 document, you may remain with an expired F-1 visa.
How will instructors factor the time differences for international students in their home countries?
Professors may opt to record lectures for the benefit of students in varying time zones. Contact the instructor directly.
Are the dorms and other UCR residential buildings closing?
Campus housing will remain open, including modified dining and residential life services.
Where do I go for meals on campus?
- The A-I Residential Restaurant is now closed for the remainder of the academic year.
- Meals are tentatively scheduled to be served dine-out style at Lothian Residential Restaurant and The Market @ Glen Mor.
- As the number of residents in campus housing continues to decrease, dining venues will also be consolidated. It is critical that you check the http://dining.ucr.edu website to confirm the exact times and locations we will be serving meals during Finals Week, Spring Break (if you have been approved to stay), and Spring Quarter.
Can I get a refund on my parking permit? What are parking restrictions on campus?
Please refer to UCR Transportation FAQs for up-to-date information on parking permit refunds, deadlines, and parking restrictions on campus.
If I live on campus, can I stay during the shutdown?
As communicated by Chancellor Wilcox, the campus needs to reduce population density on campus because public health officials tell us this is the best way to limit the spread of COVID-19. If you can return home, we therefore encourage you to do so and to take your personal belongings with you as outlined below. We understand that there are a number of you who must remain on campus for various reasons. You are welcome to stay and we will continue to provide services in a modified manner that fits the requirements set by public health authorities and the State of California to protect all of us.
What is the status of my 2020-21 campus housing contract?
The status of renewed Campus Apartment contracts or requested relocations for the 2020-21 academic year, including Glen Mor, are not affected by current campus conditions.
- Residents of Bannockburn Village, The Plaza, Falkirk, and Glen Mor who are departing during Spring Quarter and will be returning to one of these same communities for 2020-21 will not need to submit a new Security Deposit.
- Residents of Stonehaven and International Village who are leaving during Spring Quarter will need to submit new Security Deposits for their 2020-21 contracts.
- Applications for Campus Apartment spaces and contracts for Residence Hall rooms, including Dundee, are also unaffected by current campus conditions.
We are already looking forward to seeing you in the new academic year!
Can I cancel my housing contract?
In these uncertain times---including the fact that some of your principal reasons for living on campus are looking very different at the moment---we understand that many of you may want to return home to family.
You will not be charged any penalties to cancel your housing contract.
Guidance for residents of Bannockburn Village, The Plaza, Falkirk, and Oban
All mail and parcels will need to be picked up in person at the Campus Apartments RSO during regular business hours. We regret that staffing must be reduced to only essential levels and will prevent us from delivering to the typical onsite mailboxes.
Service Requests for critical or emergency repairs can be submitted at https://housing.ucr.edu/help‐desk.
For after-hours personal and maintenance emergencies, please contact your Residence Life Resident Advisor On Duty or the UC Police Department at (951) 827-5222.
Guidance for residents of Stonehaven and International Village
- Your Resident Services Office (RSO) will be open according to regular hours for the time being. You will be notified of any change in hours. Stonehaven can be contacted at (951) 782-7979. International Village can be contacted at (951) 826-3100.
- Service Requests for maintenance repairs can be submitted to the RSO.
- For after-hours personal and maintenance emergencies, please contact your Residence Life Resident Advisor On Duty or the UC Police Department at (951) 827-5222.
Guidance for residents of A-I, Lothian, Pentland Hills, and Glen Mor
Service Requests for critical or emergency repairs can be submitted at https://housing.ucr.edu/help‐desk
- Guidance for all Transportation-related activities including parking, permits, biking, buses, and campus transportation issues
Will the Highlander student newspaper still publish?
The Highlander newspaper will publish content exclusively online for the foreseeable future. Visit highlandernews.org
Are all employees returning to campus after June 19?
No. The June 19 date was originally included in the campus closure order by the Riverside County Public Health Officer. Since the closure order was rescinded in early May, UCR now falls under Gov. Newsom’s stay-at-home order, which is in Stage 2 and remains in place until further notice. Limited numbers of employees are continuing to work on campus, with a phased ramp-up of on-campus research activities taking place. UCR employees who are able to work remotely will continue to do so unless otherwise notified by their organizational leadership. At this time, we do not have a specific schedule to repopulate the campus, and this issue is one being discussed at the UC level, and will be dependent on the fall instructional delivery decision and meeting safety/health care requirements. We will keep you updated as more information is available. If any employee has questions about their individual position they should work through their supervisor.
What is the status of campus services including the Bookstore, Card Services, and Mail Service?
The status of campus services is as follows:
Books can be ordered online only. For general questions, call x2-4213 or x2-4456, or email firstname.lastname@example.org
Highlander Service Station
Staff will work remotely to support essential card functions related to Housing & Dining, School of Medicine, and Facilities Services. Urgent R'Card needs may be handled by appointment only, email email@example.com. For general questions, call x-2-2273 or x2-1237.
Still receiving inbound mail, however regular campus deliveries are not taking place. Exceptions will be made for critical department needs. Front lobby/post office will be closed to customers. For critical needs, call x2-6245 or email firstname.lastname@example.org.
Still receiving inbound packages and campus deliveries between 8 a.m. and 4:00 p.m. Regular campus delivery service will stop between March 16 and June 19. Only critical items and research related items will be delivered to campus departments as needed. Departments are encouraged to cancel/postpone non-essential deliveries to campus during the closure. For general questions, call x2-3134 or email email@example.com.
Will still fulfill orders for critical research related items. Gas cylinders will still be delivered to labs for research purposes. For general questions, call x2-5542 or email firstname.lastname@example.org.
Staff is available, by appointment only, to meet critical needs. Public surplus sales have been cancelled from April through June. For general questions, call x2-5543 or email email@example.com.
Digital Print Services
Production of pending print orders postponed until campus re-opens. For academic printing or copying needs, email firstname.lastname@example.org. Technician still available for Copier Program repairs and service. For general questions, call x2-4318 or 2-5097, or email email@example.com.
Auxiliary Design Services
Staff will be working remotely and supporting critical design and digital content needs. For urgent design or poster printing needs, email firstname.lastname@example.org.
Central Business Services Administration
Limited Central Business Services Administration leadership will be working on campus during closure and most will be working remotely. Administration Office, Corp Yard Building B, will be closed and locked. Please contact CBS leadership for assistance.
Is there guidance on parking, permits, fleet rentals, and alternative transportation during the campus shutdown?
Please refer to UCR Transportation's FAQs regarding parking, parking permits, and fleet rentals during the campus shutdown.
How is UCR responding to COVID-19?
The university is in Phase 2 of it's COVID-19 response.
University leadership is working with the UC Office of the President, Riverside County Public Health, our fellow UC campuses, clinical partners, and elected officials to monitor the situation, ensure all appropriate precautions are taken, and respond quickly and effectively as matters arise.
May UCR quarantine or isolate students who were possibly exposed to, or who have contracted, COVID-19?
Yes. UC enacted a Policy on Safeguards, Security and Emergency Management in January 2006 that contemplates the need for chancellors to take extraordinary measures in the event of “a natural or man-made disaster, a civil disorder which poses a threat of serious injury to persons or damage to property,” or other “seriously disruptive events.”8 Pursuant to this policy, UC may take appropriate steps to protect the health and safety of its students in the face of a known serious health crisis like a serious outbreak or pandemic.
How is UCR disinfecting surfaces?
UCR is taking extensive measures to prevent the spread of COVID-19. Examples include:
- Deployed hand sanitizers in university-owned housing and dining areas;
- Began using a new CDC-approved chemical disinfectant, after review and approval by Environmental Health and Safety, across the campus;
- Increased cleaning in university-owned housing of high-touch areas including lobbies, lounges, restrooms, and elevators; and
- Increased cleaning in campus General Assignment classrooms and adjacent restrooms.
What should I do if I am planning an event?
All in-person, non-essential gatherings on campus are suspended, until further notice
- Is there a duty to report COVID-19 cases to state or local health authorities?
- Guidance for all Transportation-related activities including parking, permits, biking, buses, and campus transportation issues
Which campus buildings are being serviced by custodial staff?
Student Health Services, the UC Intellicenter, the UCPD building, and housing and dining facilities are receiving regular custodial services. Many academic buildings on campus are receiving limited cleaning services. For a full list, visit https://facilities.ucr.edu/
How is maintenance support, landscape services, trash pickup, and recycling impacted by the campus closure?
Maintenance staff will be on site Monday-Friday from 7 a.m. to 3 p.m. and will be available for emergencies and to monitor building conditions. Landscape Services will manage only emergency, weather-related situations. Exterior trash containers and dumpsters will be emptied weekly; housing and dining trash will be serviced as needed. Recycling will not be supported during the COVID-19 closure. For more information, including emergency contact information, visit https://facilities.ucr.edu/.
For what reasons might a student be self-quarantined?
Students may be subject to self-quarantine as a result of having:
• traveled to a state, territory or country with widespread, ongoing transmission
• traveled on a cruise ship or river boat
• been in contact for a prolonged period with someone who tested positive for COVID-19
Have any of the students in self-quarantine tested positive for COVID-19, or are they symptomatic?
None of the students in self-quarantine have tested positive for COVID-19. They may have mild symptoms, or no symptoms. Student Health Services recommends continual monitoring for symptoms that include cough, shortness of breath, abdominal pain, and/or diarrhea. If symptoms worsen, students are directed to contact Student Health at 951-827-3031 to speak with a nurse or physician. Student Health recommends the following online assessment tool: https://humandx.org
How long is self-quarantine?
Fourteen (14) days
What guidance and support are students under self-quarantine given?
Students are asked to remain in their living units during the 14-day self-quarantine. They are provided with quarantine packets that include equipment such as a thermometer, toiletries, masks, and gloves. The packet also includes information on safety precautions, including for handwashing and trash disposal.
The university has protocols in place to ensure the student receives all the necessary support, including food delivery, internet access, daily medical checks, and waste collection. A case manager helps keep them engaged in their course work.
If students are self-quarantined, can they leave their assigned quarantine location?
For the health and safety of the campus community, the university strongly encourages students not to leave their assigned self-quarantine location during the 14-day period.
What if a student develops symptoms in self-quarantine?
If symptoms develop, students are asked to contact Student Health at 951-827-3031 to speak with a nurse or physician. Student Health recommends the following online assessment tool: https://humandx.org.
Where are students quarantined?
The university supports self-quarantining in campus housing but encourages self-quarantine at students’ homes as an alternative. Environmental Health and Safety, or EH&S, has worked with campus departments and identified safe standard operating procedures. These procedures include identifying for optimum room ventilation, food delivery, access to virtual learning, daily medical checks, and waste collection.
What is the availability of COVID-19 testing on campus?
UCR Student Health has limited testing available through a third-party vendor, Quest Diagnostics. Contact Student Health at 951-827-3031 for more information.
Are students under quarantine subjected to COVID-19 testing?
Students under self-quarantine are tested for COVID-19 only after evaluation with a clinical provider, and only if clinically warranted.
What is the risk of exposure from self-quarantined students to staff and faculty still working on campus, including those working in facilities, maintenance, housing, and dining?
The risk of exposure to employees from self-quarantined students is very low, due to rigorous operating standards that have been developed by the university.
EH&S has worked with campus departments and identified safe standard operating procedures for all units that may support a self-quarantine space. The procedures have been shared with each unit and are consistently followed. These procedures include identifying proper ventilation, safe food delivery, and waste collection. The standard operating procedures were developed to align with social distancing practices, and to limit in-person contact.
Prevention & Treatment
What is SARS-CoV-2 and COVID-19?
Coronaviruses are a large family of viruses of which some members may cause mild upper respiratory infections. Severe Acute Respiratory Syndrome coronavirus 2 (SARS-CoV-2), previously known as 2019-nCoV, is the virus responsible for the outbreak of acute respiratory illnesses in Wuhan, China beginning December 2019. The WHO has named the acute respiratory illness caused by this virus as COVID-19.
Much is unknown about SARS-CoV-2 and current knowledge is based largely on what is known about similar coronaviruses. Experts believe that symptom onset will most likely occur between 2 and 14 days of infection. Community-based transmission has now been observed in multiple countries. Most often spread from person-to-person happens among close contact (6 feet or closer).
Typically, with most respiratory viruses, people are thought to be most contagious when they are symptomatic, however the possibility of asymptomatic transmission has not been ruled out.
What can I protect myself from COVID-19?
There are several steps you can take to effectively help prevent becoming infected with COVID-19:
• Avoid close contact with people who are sick.
• Always practice good hand hygiene. Wash your hands with soap and water frequently for at least 20 seconds. If soap and water is not available, an alcohol-based gel sanitizer from 60-95% alcohol is an acceptable substitute.
• Avoid touching your eyes, nose, and mouth.
• Cover your coughs and sneezes into a tissue and dispose of tissue in trash immediately.
• Clean and disinfect surfaces and objects that may be contaminated with germs.
See more recommendations and guidance from CDC's COVID-19 Prevention and Wellness
What should I do if I feel ill?
If you are sick, stay home. If you have recently traveled (within 14 days) to a state, territory or country with widespread, ongoing transmission, or have traveled on a cruise ship or river boat, or have been in direct contact for a prolonged period with someone known or suspected to have COVID-19, contact your healthcare provider right away and inform them of your symptoms and travel history. If you require medical attention, call ahead before leaving and inform them of a potential COVID-19 case. Always call ahead when possible.
Schedule an appointment with Student Health Center (951-827-3031) or your primary care physician if you are an employee.
While you are sick, follow CDC recommendations:
- Stay at home except to get medical care
- Separate yourself from other people in your home and avoid sharing personal items
- Wear a facemask when you are around other people
- Cover your coughs and sneezes with a tissue. Dispose of the tissue immediately after use.
- Clean your hands often with soap and water for at least 20 seconds. If soap and water is not available, using alcohol-based gel sanitizer with 60-95% alcohol is sufficient.
- Seek prompt medical attention if your illness is worsening (call ahead of time and let the provider know of your concerns and current conditions
- If you are placed under active monitoring, or facilitated self-monitoring, follow the instructions provided by your physician, local health department, or occupational health professional.
- Consult with your health care provider before discontinuing home isolation.
Can I be tested for COVID-19?
Riverside County has dedicated testing locations available by appointment. There is no cost or doctors orders required. To find the location nearest to you: https://www.rivcoph.org/coronavirus/testing
If you feel ill, please see the FAQ question "What should I do if I feel ill?"
Should I use a face covering?
The university requires the use of face coverings in public. This follows recently revised Centers for Disease Control guidelines. The campus is providing non-hospital grade face coverings for limited distribution to employees working on campus, along with instructions for their use.
How should I report COVID-19 symptoms or a positive test?
One tool designed to protect the UCR Community and prevent the spread of COVID-19 is a hotline for employees for reporting COVID-19 symptoms or exposure. Below you will find instructions for reporting.
WHO: Faculty, Staff, Student Interns, and Student Workers
WHERE: Working On-site at a UCR Property or Remotely
ACTION: Call UCR Employee COVID-19 Hotline to report if you meet any of the conditions below:
CONDITIONS: I have 1) Two or more COVID-19 related symptoms (e.g. Cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell) 2) Been exposed to someone known to have COVID-19 3) Tested positive for COVID-19
WHEN: Employees should call within 2 hours of experiencing COVID-19 symptoms, receiving test results, and/or learning of exposure to someone known to have COVID-19
CALL: UCR Employee COVID-19 Hotline | 1.844.827.6827
PLEASE NOTE: Information gathered when calling in does not constitute protected health information under the Health Insurance Portability and Accountability Act (HIPAA), however, any information retained is done so in compliance with applicable law(s). The use of information gathered by calling in will not be made a part of the user’s personnel file and will be accessed and utilized on a limited, need-to-know basis.
I have experienced mistreatment or witness stigmatizing/inappropriate behavior. What can I do?
It’s imperative that all students, faculty and staff uphold a campus culture of respect and uphold our Principles of Community during this critical time.
Employees are reminded not to stigmatize anyone based on national origin.
Students who experience any mistreatment or witness inappropriate behavior can make a report to email@example.com.
- What do I do regarding social distancing?
What do I do if I come into contact with a sick individual?
If the individual is a confirmed or suspected case of COVID-19, you should contact your primary care provider (staff/faculty) or Student Health Services (students) immediately and inform them of the potential contact. Stay at home and monitor your symptoms. If medical treatment is required, call ahead and explain your history and potential contact with a confirmed/suspected case of COVID-19. Follow CDC guidelines for preventing spreading COVID-19 to others.
If the individual is not a confirmed or suspected case of COVID-19, you should follow standard precautions. Avoiding close contact with the individual, wash your hands often with soap and water, and monitor your symptoms.
Is the campus making masks available?
Supervisors may request a Face Covering for their team members (max 2 per person). Please submit a request here.
UCR is requiring the use of a face covering while in public or around others. The face covering does not have to be hospital grade. Acceptable examples include bandanas, fabric masks, and neck gaiters, also known as neck warmers.
- I get stressed/anxious about COVID-19. Are there any resources for me?
COVID-19 Prevention and Self-Monitoring Guidance for UCR non-healthcare workers On-Site
Please see the Guidance on Self Monitoring for UCR Personnel - Non-Healthcare document for guidance.
COVID-19 Prevention and Active Monitoring for UCR Healthcare Workers On-Site
Please review the Guidance on Self-Monitoring for UCR Personnel - Healthcare document for guidance.
- If I need medical treatment (for other than exposure to coronavirus), what guidelines should I follow?
- If I feel I have been exposed to coronavirus in the course of my work, what guidelines should I follow?
- Whom can I contact for assistance with a work-related accommodation? Whom do I notify if my doctor takes me off work for a work-related injury/illness?
What is the WorkStrong Program, and how do I participate?
Contact the Occupational Wellness Specialist/WorkStrong coordinator: Edward.Marchall@ucr.edu
WorkStrong Program Resources: https://hr.ucr.edu/about-us/workplace-health-wellness/workstrong
How may I help ensure my telecommuting space is set up ergonomically? Who may I contact for further assistance?
UCR’s ergonomic program provides useful tips and simple strategies to improve your ergonomics and your work-from-home (or from any remote location) experience. Visit: https://hr.ucr.edu/about-us/workplace-health-wellness/ergonomics
Contact UCR’s Ergonomic Specialist: firstname.lastname@example.org
- Where can I find resources to help me navigate work, home, and family so I can continue to work safely and remain healthy while telecommuting?
Who is covered under the UC Travel policy?
University travelers include employees, medical residents, students, fellows, and guests with travel paid by the University. Personal travel such as vacation travel, is not covered by the UC Travel program.
How can I find out what is covered by the UC Travel policy?
The UC Travel generally covers emergency services, so routine health services would not be covered. The most frequently used coverage is the accident medical and security extraction coverage.
With the COVID 19 crisis, the most common benefit used is the trip cancellation/interruption coverage. A summary of the benefits is located here:
The benefits summary has an exclusion for “bacterial or viral infection.” Is there coverage if I get sick due to Coronavirus and have to be hospitalized?
Coverage decisions are made by the insurance carrier Chubb and we have been informed that Coronavirus is a medical condition, thus if the disease is contracted while traveling overseas under this policy the medical benefit coverage would respond. However, please note that Chubb would have to comply with the local quarantine protocols in such cases.
How do I pursue un-reimbursed travel expenses?
Trip cancellation/interruption coverage is only provided for international travel and does not apply domestically.
If the airline or travel provider refused to issue a refund or a travel credit or charges a penalty for changes for travel to international destinations, travelers should submit their claim through the UC Travel Insurance Program.
- You can submit a claim for airfare, hotel, cancellation fees, or conference registration for up to $2,000 for international trips (domestic trips are not covered). Once a claim is submitted, a determination will be made by the UC Insurance Carrier, Chubb, regarding what is covered. Please note that it is the insurance company and not UCR that determines if a claim is accepted or not.
- Download and complete the claim form that is available on the UCOP website.
- The Policyholder is the University of California.
- Group Policy Number:
- Faculty/Staff - ADD N04223810
- Student - ADD N04223822
- Education Abroad Program (EAP) - ADD N04834823
- The program name is the Title of the event you were traveling for (ex. Study Abroad 2020 or International Research Conference, etc.).
- The group leader is the name of the person running the program (if applicable).
- Submit your completed form to Chubb:
- Via fax (302) 476 7857
- Email: email@example.com
- Mail: Chubb USA PO Box 5124 Scranton, PA 18505-0556
As part of your claim, Chubb will require:
- Proof of enrollment in travel coverage/registration of their trips
- Proof from the airlines that the tickets were non-refundable. Itinerary and the cost of the tickets.
- Proof from the hotels that accommodations were non-refundable, cancellations fees or could be cancelled with no penalties. Cost of accommodations.
- Proof that any extension trips were non-refundable, cancellations fees or could be cancelled with no penalties. Cost for extension trips.
- Documentation that you requested a refund and/or travel credit and denial from the service provider.
- Whether you were traveling to one of the CDC Warning - Level 3 - Travel Notice countries OR
- A detailed explanation of how the business activity was actually impacted or resulted in an effective cancellation as a result of the coronavirus (COVID-19). For example, you were traveling for a symposium to a currently unaffected region and the organizer cancels the event because the key speakers from affected regions were unable to attend.
What should I do if I plan to travel domestically?
All non-essential domestic and international travel will be suspended, effective Monday, March 16 and until further notice. Essential travel must be registered with UC Away. Travel booked through UC Connexxus are automatically registered with UC Away. However, travel booked through other means (e.g., Expedia or directly through an airline’s website) will need to be manually registered with UC Away.
We strongly advise students to refrain from personal, non-essential travel (both domestic and international) during spring break. UCR recommends all domestic personal travel be registered with UC Away.
What should I do if I plan to travel internationally?
All non-essential domestic and international travel will be suspended, effective Monday, March 16 and until further notice.
Due to Interim Policy and Travel Guidance, All university-related international travel must be registered with UC Away . Travel booked through UC Connexxus are automatically registered with UC Away. However, travel booked through other means (e.g., Expedia or directly through an airline’s website) will need to be manually registered with UC Away. The interim policy will remain in place for six months, during which time campus feedback will be solicited.
We strongly advise students to refrain from personal, non-essential travel (both domestic and international) during spring break. UCR recommends all personal travel be registered with UC Away.
All proposed travel to high-risk countries, including those with a Centers for Disease Control (CDC) Warning Level 3 (widespread community transmission) or Level 2 (sustained community transmission), must be pre-approved in writing by the appropriate Vice Chancellor or Dean, prior to scheduling travel. This is consistent with the UC President Napolitano’s directive to avoid all non-essential travel to CDC Level 3 and 2 countries.
Other things to keep in mind when considering international travel:
- If you are traveling for university-related business, please consider whether you can participate remotely (e.g., via online platforms or teleconference) or delay travel to a later date.
- If you decide to travel outside of the United States, please be aware that the CDC may issue new international travel warnings without notice, potentially resulting in limited or delayed flights and possible quarantine upon re-entry.
- For personal travel, faculty, staff, and students are encouraged to register with UC Away.
- Please ensure that your family and friends are aware of your travel plans and how to reach you.